Please allow 1-2 business days to process your order. Once your order is shipped you will receive an email with your tracking information.

There are a few reasons why you may not be getting these emails. One way to ensure you receive these emails is to add info@HatHeat.com to your address book. By doing this you are telling your Internet Service Provider our emails are not spam and they will not go in your junk folder or be bounced by your ISP. Be sure to check your “junk mail" box in the event your ISP flagged the email as spam. To ensure you receive our emails add us to your safe sender list.

We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, Diners Club, JCB, Apple, Google and PayPal for all orders.

Free shipping on orders over $50.

If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for a full refund.

We do apologize unfortunately we are unable to alter billing or shipping information once your order has been placed for security purposes. We can request cancellation for your order in which you may then replace if we are able to intercept the package from being shipped.

We offer a 7-day return policy on all hats. Hats must be returned new and unworn. You are responsible for getting your return item(s) back to us. We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.

Unfortunately, we cannot 100% guarantee that our warehouse will be able to successfully hold your item, so we suggest that you ship your item back as soon as possible for your exchange to be processed. Once we have received your return at our warehouse, it should take between 2-3 business days to complete. You will receive email confirmation once the return is completed.

Please email us at info@HatHeat.com with your order number and photos of the Defect/Damage for review by our quality assurance department.

We use USPS. Other couriers do not deliver to APO Box addresses. Please allow 2-3 business days to process your order and an additional 4-7 business days for most in-stock items to arrive on your doorstep.

Yes, all hats are shipped in a 10x8x6 box to ensure they arrive in next condition.

You can only use ONE coupon code per transaction.

No. We are solely an online retail store only.

Sales tax will be added to orders being sent to California, Connecticut, Colorado, Georgia, Indiana, Louisiana, Kentucky, Michigan, Maryland, Oklahoma, Ohio, Virginia, Nevada, Texas, Arizona, North Carolina, Washington, Wisconsin, Utah, Iowa, Idaho, Illinois, Kansas, Nebraska and Tennessee.

Yes, if an item you order from us goes on sale within 10 days of your original purchase, we will refund the difference. Contact us at info@HatHeat.com

All refunds are refunded back to original payment method used. Credit/Debit cards will take 3-4 business days depending on your financial institution. PayPal refunds will take 24-48 business hours to see funds back to your PayPal account. If you have any other questions feel free to email info@hatheat.com